The following are topics that I address in my training. Depending on how much you want to cover and how deep you want to go, I will construct for you a brief (1-2 hour) training, a half-day workshop, or a whole-day workshop. Contact me so we can figure out together which training and format will meet your needs.
HANDLING DIFFICULT CONVERSATIONSAre you feeling stuck and frustrated from having the same interaction over and over? Are you dreading a confrontation you know you have to have? Or, is there something you need to say to someone, but can't find the right words to express yourself? Gentle honesty abounds in this training, offering fresh perspectives and techniques for getting out of your difficult conversation rut. Often, we find that our own frame-of-mind or level of burnout contributes to our frustration level with difficult conversation. Strategies and the development of an action plan for preventing burnout and staying fresh are within the scope of this training.
NURTURING A POSITIVE WORKPLACEThis is a truly unique workshop, which employs principles of recovery to address morale and burnout in the workplace. Taking responsibility, connecting with coworkers, and employing your own strengths to make positive change are some of the themes we explore. The hands-on, full participation required element of this training results in participants having a clear action plan to nurture themselves and their workplace.
ACTIVE LISTENING AND BEYONDMastering the active listening toolbox is the key to developing rapport, demonstrating understanding, and facilitating a productive conversation. This training can be adapted to any skill level from active listening 101 for beginners to a refreshing advanced skills course for old pros. I believe that people drawn to work that requires this skill set have more innate empathy than your average Joe. While trainees will certainly learn something new, they will also remember and/or awaken skills they already have within them. Putting them into a new context, participants leave eager to put their skills to work.
CRISIS INTERVENTIONHaving a strong framework for conducting a crisis intervention allows one to breathe, slow down, and let their skills work their magic. Pre-existing active listening skills are assumed (or active listening can be combined with this training) and put into the context of a model for successful crisis intervention in the spirit of psychological first aid. Emphasis is put on respecting the autonomy of and empowering others to build resiliency through crisis. Special attention is also paid to ending the conversation and taking care of yourself after conducting a crisis intervention so that you are ready for the next one.
SUICIDE INTERVENTIONSuicide intervention employs many of the same skills as crisis intervention. The greatest difference lies in the beliefs and emotions around suicide that every caregiver brings to an interaction with someone thinking about suicide. My training honors those beliefs and emotions, allowing them to be acknowledged and leveraged as strengths rather than barriers to successful suicide intervention. Participants leave this training confident to engage with someone considering suicide because they know they have the skills to facilitate a positive outcome, honestly and gently.
DON'T SEE WHAT YOU NEED?
If you don't see what you need here, but you think your next workshop would benefit from an Honest and Gentle approach, contact me and let's talk about it. If I'm not the right person for the job, I will point you in the right direction to someone who is.