A few years ago, I developed a workshop for an organization who's employees were experiencing low morale. Their jobs involved supporting others through difficult times in life and, to put it mildly, it was emotionally draining. They were sometimes treated disrespectfully by the people they were serving. They were told how useless they were, when many of them felt this work was their calling. Even when they weren't taking on direct criticism, they felt bogged down by the emotional struggles of the folks they were serving and they were frustrated by the limitations of what they could do to help.
